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Shipping and Returns

Craft de Ville ships at a rate of $10 to Canada, the US and Internationally by surface.
For International Air shipments the rate of $20.
As we are located in Montreal, QC,  there is the option to pick up your order in person for Quebec residents. If you selection the "Montreal Pick Up" shipping option, the easiest pick up option is to come by the shop, 3993 rue Wellington, Verdun, QC on Friday or Saturday between noon and 5pm. For other arrangements please leave a note while checking out or send us an email.

Craft de Ville will make every effort to ship as quickly as possible after the order has been placed. Most orders are shipped within 1 business day. Craft de Ville is not responsible for delays due to shipping company issues or errors. For any items returned for a refund, return shipping must be paid by the customer and the cost of the original shipping will not be refunded. In the case of a broken or defective item, the customer must pay for return shipping of the product but a new product will be shipped at Craft de Ville's expense or a refund of the purchase price plus original shipping will be issued.

Returning an item

If a product you purchase is broken or defective, please email us at craftdeville@gmail.com within 30 days and let us know the order number, the product and what is wrong with it.  We will then provide you with an RMA number and you can ship it back to us and we will either ship you a new one free of charge, or if we no longer carry the item, we will refund your purchase price. After 30 days there are no returns or refunds.  

If for any reason you decide you just don't want to keep your purchase, please email us at craftdeville@gmail.com and let us know what you wish to return and we will supply you with an RMA and you can ship the items back to us. You will get a full refund for the purchase price minus the shipping costs. Please note that cut items (Fabric, ribbon, etc)

Please choose a method of shipping you can track and that has insurance as we are not responsible for lost or stolen packages.

Please allow 2-4 weeks for returns to be processed.